All Tickets are Non-Refundable!
Rebooking options are possible but a rebooking fee of 20% of your total purchase will apply. This option is available up until 24 hours before your original booked time.
NO SHOWS – You cannot get a refund or rebook for not showing up at your scheduled time. If you do not reschedule your booked time with at least 24 hours notice unfortunately, the tickets will be considered redeemed.
Weather Closures – If we deemed the weather is unsafe to operate in and close the water park, we will notify all customers impacted as soon as possible. If your time slot has been canceled due to a weather closure, we will issue a raincheck pass in a form of a Gift Card which does not expire to be used at another date and time.
“Cancel Booking” within your Confirmation Email – Within your confirmation email, there is an option to request a Gift Card to rebook yourselves for a later date. The link is included in each confirmation email and will instruct you how to complete the rebooking. This must be completed more than 24 hours prior to your originally booked time.