Frequently Asked Questions
Answers for your most common questions
Q&A
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Your health is our top priority, and we have put special measures in place to keep all guest safe both during and after your activity. In accordance with Provincial Guidelines, we have adjusted our operations. We thank you in advance for understanding the new policies.
COVID Safety:
• We are following Government Regulations on reduced capacity
• Physical distancing is required, 2 metres (or 6 feet) away from others in all business space
• Lifeguard training to fit COVID-19 LSS new recommendations
• Stringent cleaning – increased frequency of disinfecting surface, high traffic areas and lifejackets
• Updated pass structure, 2 hr time spots
• Hand sanitizer before accessing the registration and water park area
• Online waiver system
• Cashless Sales
• COVID screening for all customers, guests, and team members before entering the water park
• Signage throughout the business area explaining these new changes
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$20.00+tax for a 2-hour time spot.
Pass options have changed for 2021.
Updated Pass Structure – 2-hour time spots throughout the day
- 10:30-12:30
- 1pm – 3pm
- 3:30pm-5:30pm
- 6pm-8pm
*Unfortunately, we are not able to offer our all-day come and go pass at this time.
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10:30am-8pm (4 different time spots)
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5 – 105!
Our water parks are ages 5+, children 5-8 require a Chaperone (parent/adult) to go out on the structure with them. Chaperone passes when accompanying a child 5-8 years are discounted $5.00, making the Chaperone pass $15+tax.
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Heck no! We welcome all ages above 5 and have no maximum age. Adults need to have fun too! We often hear comments like …. “I haven’t had that much fun since I was a kid” or “I’ve never felt more like my 1o-year old self”!!
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Best option for payment is online through our website.
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New in 2021, we are taking online bookings through the website for each of the 4-time spots that are offered daily.
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The City of Barrie owns and manages the Waterfront Parking where the business is located. View their website for more information. Or view the Parking Map for an overview of nearby parking spaces and prices.
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All Splash ON Water Park employees hold valid National Lifeguard Certification along with Standard First Aid Certification and also complete a comprehensive inflatable water park specific training program. There are always lifeguards located on the water park structure and at the beach registration tent during operating hours.
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All customers must wear company provided life jackets at all times when on the water park. Life jackets must be returned to Splash On staff each time the customer returns to shore. Life jacket use is included in the ticket price. Customers are allowed to use their own life jackets as long as they are Canadian Coast Guard approved.
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All customers must read and sign Splash ON’s liability form to participate in the activity. Children under 18 years of age must have a parent read and sign the form on their behalf. You can find our waiver here
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We are following all Government regulations on reduced capacity. This number gets updated frequently with new government announcements and changes to Ontario’s Reopening Plan, please call our office (705) 279-1322 for most current information.
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Unfortunately, we are not able to offer group discounts or packages for the 2021 season due to capacity and additional COVID-19 regulations.
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We do not sell food. However, we are located on public beaches at both locations, which do have food options nearby! The Barrie location is located in the heart of downtown with many options within walking distance. There is also a beach concession located beside us.
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Unfortunately we do not have lockers on site. The best suggestion we can provide at this time is to leave everything of value in a vehicle and we can hold onto car keys.
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If we deem the weather unsafe we will close. If we close we will send an email to the people the closure impacts as quickly as possible. If we close during or before your booked time, a credit for another day will be given.